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Why Buy From Sheargold Music?

WHY SHOP ONLINE WITH SHEARGOLD MUSIC?
 
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100% Money Back Guarantee* - If you are not completely satisfied with the product you purchase from us online, we will refund 100% of your money back within 14 days of purchase (*less the cost of delivering the item to you.  You are responsible for the safe delivery of the itemback to us). 
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48 Hour Delivery - Many of our products qualify for 48 hour delivery service.  If the product isn't in stock, we will let you know once your order is placed when delivery will be.  If you want to know whether a product is in stock before ordering, please Contact Us
 
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All Orders Via Secure Servers – Our database is protected by a 128-bit SSL Secure Encryption ensuring your personal and card details are completely safe. 
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Your Information Stays Private - Sheargolds will never share your information with other companies.  All information provided is stored on secure servers with only admin access.
 
tick.gif Reliable Telephone Customer Support - We are always at the other end of the phone to provide any support that is needed.  We are also reachable via email.
 
 
 
WHY BUY A PIANO FROM SHEARGOLD PIANOS?
 
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All new pianos come with a 5-year guarantee (Kawai pianos come with a 10-year guarantee) and are fully inspected and regulated before entering our showrooms.
 
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No hidden costs, some retailers have a cheap purchase price and then add extra costs for delivery and first tunings - All local ground floor delivery is included in the price and all new acoustic pianos come with first free tuning.
 
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After Sales Team – With our onsite service team, we can sort out any problems that may arise without having to wait for a technician from the manufacturer.
 
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Our highly trained, knowledgeable and friendly staff are always happy to help.  We realise that buying a piano is a once-in-a-lifetime decision and are always happy to assist you in choosing the right piano; we can also visit your home with piano templates to check how they will look and sound in your room.
 
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Being established since 1870, we guarantee a high quality of service.
 
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We have a customised fleet of bespoke vehicles offering our own in-house transport & deliveryservice.  All our delivery team are fully trained and experienced.
 
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We don't agree with high-pressure sales; our aim is to offer as much advice as possible, helping you to make the best choice of piano for you and your situation.
 
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We are not biased towards, or sponsored by any manufacturers allowing us to find the perfect instrument for you.
 
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We encourage our customers to try the instruments before they buy, and you get what you see - even two pianos next to each other on a production line can sound very different.  This being said, we can still order you a piano direct from the manufacturer should you wish.
 
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Should your circumstances change, we always offer our customers a part exchange or buy back service in the future.