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Shipping & Returns

Returns Policy

All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334).

This regulation ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a "cooling off" period of 7 working days during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email. 

Please note that cancellation of contracts for the purchase of copyrighted goods (all software, CD's DVD's, Videos and books) can not be accepted where the item has been unsealed.

Goods that have been ordered specifically to meet a consumers requirements are exempt from these regulations.
The consumer will also be responsible for the cost of returning any goods to us unless the goods prove to be faulty.
We can arrange for the collection of goods at the customer's expense (UK ONLY), alternatively the customer may choose to return the goods by their own means. Goods being returned from outside the UK must be shipped entirely at the expense of the customer and by their own means.
We strongly recommend that if returning goods by their own means, that customers use an insured courier service as we will not be responsible for the goods until they have been checked and signed for.
Furthermore, the consumer is under a duty to restore goods to us and to maintain them in the condition in which they were supplied by us. If goods are damaged or not saleable as new, Sheargold Music reserve the right to seek recompense accordingly.

Shipping

Small Goods
Delivery costs for small goods varies from £0, £1.50, £2.50, £3.95, £5.95 and £10. Once you have selected a product and quantity you can view the total delivery cost by clicking Checkout.  This way you will know the cost of delivery before parting with any money!

Guitars
Standard delivery costs for guitars is £10 (mainland UK) and this will normally also include many other smaller items ordered at the same time.

Acoustic Pianos
Delivery of acoustic pianos varies for each address.  We offer free ground floor delivery within 50 miles of each address, but to be sure the best option would be to contact us to obtain a delivery cost.
 
Products in stock
If ordered before 11am, delivery will be within 2 working days (normally next day).

Products NOT in stock
If a product is not in stock we will email you to let you know.  Depending on the product you order we will then tell you how long until we can get it in stock.  We will also ask whether you wish to continue with your order or cancel it.




Help & Info


About Sheargold Music

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Sheargold Pianos Ltd, the piano specialists, are based in Maidenhead, Berkshire and Cobham, Surrey. We are one of London, Surrey and Berkshire's largest piano delalers serving customers in areas that include Reading, Newbury, Thatcham, Bracknell, Wokingham, Slough, Windsor, Stoke Poges and Marlow. Our Cobham Piano Shop serves customers in Surrey areas including Esher, Epsom, Ripley, Woking, Reigate, Leatherhead, Oxshott, Wimbledon, Putney, Guildford, Fleet, Farnham and Farnborough. We also provide new and used pianos to customers in the other surrounding areas.